Privacy Policy

This legal text provides details on how we collect and process your personal data through the use of our website http://www.alcasur.com, including any information you may provide us through the site when you contract a service or provide your data through the form enabled for that purpose.

By providing us with your data, we inform you that our services are not available for individuals who are legally unable to give consent. Therefore, when you send us the forms, you guarantee that you have the necessary capacity to grant consent.

Below, we inform you about the data protection policy of: Alcasur, S.L.

Data Controller

Contact details of the controller:

Alcasur, S.L, with CIF: B29193901 and address at: Polígono Industrial La Rosa, Calle Río Fahala, nº 9, 29120 Alhaurín El Grande, Málaga, and phone: 952490528. Email: info@alcasur.com

Registered in the Mercantile Registry of Málaga, Volume 2263, Book 1176, Folio 172, Section 8, Sheet MA 14782, I/A 8.

Alcasur, S.L is the controller of your data (hereinafter referred to as “we” or “our”).

What data do we collect?

The General Data Protection Regulation defines personal data as any information about an identified or identifiable natural person, meaning any information capable of identifying a person. This would not include anonymous data or percentage data.

Personal data collected directly from the data subject will be treated confidentially and will be incorporated into the corresponding data processing activities owned by Alcasur, S.L.

On our website, we may process certain types of personal data, which may include:

• Identity Data: name
• Contact Data: email and phone number

We do not collect any data related to special categories of personal data (those revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or information about your health, genetic or biometric data).

If you are required to provide personal data by law or under the terms of the contract between us, and you refuse to do so, we may not be able to fulfill the contract or provide the service. You must inform us in advance.

How do we collect your personal data?

The means we use to collect personal data are:

• Through the form on our website, through our contact email, by phone, or by postal mail when you:
  • Request information about services
  • Contract our services
  • Request quotes

To ensure the quality of our portal, we reserve the right to reject any registration request or suspend or cancel a previously accepted registration if we believe it does not meet these requirements or any other law or regulation. If this occurs, we will attempt to explain the reasons for our decision, but we cannot guarantee to do so in all cases.

• Through technology or automated interactions: on our site, we may automatically collect technical data about your equipment, browsing actions, and usage patterns. These data are collected through cookies or similar technologies. For more information, you can consult our cookie policy here.
• Through third parties:
  • Google: analytics or search data. Outside the European Union.

Purpose and legitimacy for the use of your data.

The most common uses of your personal data are:

• For the formalization of a contract between Alcasur, S.L and you.
• When you give your consent for the processing of your data.
• When we need to comply with a legal or regulatory obligation.
• When it is necessary for our legitimate interest or that of a third party.

The User may revoke the consent given at any time by sending an email to info@alcasur.com or consulting the section on exercising rights below.

Below, we provide a table where you can consult the ways in which we will use your personal data and the legitimacy for its use, as well as know what types of personal data we will process. We may process some personal data for an additional legal reason, so if you need details on this, you can send an email to info@alcasur.com.

Commercial communications:

You will only receive communications if:

• You requested information or contracted a product or service with us.
• You provided your data by accepting the checkbox enabled for this purpose in our form.
• As long as you have not expressed your desire to stop receiving such communications.

We will obtain your explicit consent before sending you any communication. You can request at any time that we stop sending communications by emailing info@alcasur.com.

When you choose to stop receiving our communications, your personal data will remain stored as a result of the contract you made with us to comply with legal requirements.

Purpose:

We will only use your data for the purposes for which we collected it unless we reasonably consider that we need to use it for another reason, notifying you in advance so that you are informed of the legal reason for its processing and provided that the purpose is compatible with the original purpose.

How long will we keep your data?

We will retain your data for as long as necessary to fulfill the purpose for which they were collected and to determine potential responsibilities that may arise from that purpose and the processing of the data. The provisions of different regulations regarding the retention period will apply where appropriate.

Data of email or form subscribers:

From the time the user subscribes until they unsubscribe.

Minors.

Alcasur, S.L does not authorize minors under 14 years of age to provide personal data through the means enabled on this website (completion of web forms for service requests, contact, or by sending emails). Therefore, individuals providing personal data using these means formally declare that they are over 14 years of age, with Alcasur, S.L being exempt from any responsibility for the breach of this requirement.

If your child under the age limit has provided personal information to Alcasur, S.L, please contact us to request the exercise of their applicable rights.

In cases where services offered by Alcasur, S.L are intended for minors under 14 years of age, we will enable the means to collect parental or legal guardian authorization for the minor.

Exercise of Data Protection Rights: How to exercise these rights?

Users may send a communication to the registered office of Alcasur, S.L or email info@alcasur.com, including in both cases a photocopy of their D.N.I or other similar identification document, to request the exercise of the following rights:

• Access your personal data: you can ask Alcasur, S.L if it is using your personal data.
• Request its rectification, if it is incorrect, or exercise the right to be forgotten regarding the same.
• Request the limitation of processing, in which case Alcasur, S.L will only keep the data for the exercise or defense of claims.
• Object to its processing: Alcasur, S.L will cease processing the data in the manner you indicate, unless for legitimate reasons or for the exercise or defense of possible claims, they must continue to be processed.
• Data portability: if you want your data to be processed by another company, Alcasur, S.L will provide the portability of your data to the new controller.

You can use the models provided by the Spanish Data Protection Agency to exercise your previous rights: Here.

File a complaint with the AEPD:

If you believe there is a problem with the way Alcasur, S.L is handling your data, you can direct your complaints to the corresponding supervisory authority, which in Spain is the competent authority for this: the Spanish Data Protection Agency.

We will request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of the other rights mentioned above). This is a security measure to ensure that personal data is not disclosed to anyone who does not have the right to receive it.

We will resolve all requests within the legally indicated time of one month. However, it may take more than a month if your request is particularly complex. In this case, we will notify you and keep you updated.

Data communication: provision of services.

It is possible that, in the performance of our work, we may require the assistance of third parties who will only process the data to provide the contracted service, and with whom we have the appropriate measures to guarantee your rights:

• Service providers who provide system administration and information technology services.
• Professional advisors, including lawyers, auditors, and insurers who provide banking, legal, insurance, and accounting consulting services.

All processors to whom we transfer your data will respect the security of your personal data and will treat it in accordance with the GDPR.

We only allow such processors to process your data for specified purposes and in accordance with our instructions. However, you can request a list of these companies that provide services to us, by sending an email to: info@alcasur.com.

Data Security.

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. Additionally, we limit access to your personal data to employees, contractors, and other third parties who have a business need to know such data. They will only process your personal data according to our instructions and are subject to a duty of confidentiality.

We have implemented procedures to deal with any suspected personal data breach, and we will notify you and the Supervisory Authority in the event of a security breach, as regulated in the GDPR in its articles 33 and 34.